MindSure | Emergency Mental Health Support

Emergency Mental Health Support

Immediate professional help is available 24/7. If you're experiencing a mental health crisis, please reach out immediately. You are not alone in this.

IMMEDIATE ACTION REQUIRED

If you are in immediate danger, experiencing life-threatening symptoms, or having thoughts of harming yourself or others, call emergency services immediately.

Emergency Services

999 / 112

Immediate medical emergencies, police assistance, or fire services. Available throughout Kenya 24 hours a day.

Mental Health Helpline

116

Free confidential support from trained mental health professionals. Available nationwide 24/7 for crisis support and guidance.

Crisis Text Line

Text "HELP" to 741741

Free 24/7 text-based support with trained crisis counselors. Confidential support via text message from anywhere.

Recognizing When to Seek Immediate Help

Suicidal Thoughts

  • Having thoughts of ending your life
  • Making specific plans for suicide
  • Saying goodbye to loved ones
  • Giving away important possessions
  • Feeling hopeless or trapped

Severe Mental Episodes

  • Experiencing hallucinations or delusions
  • Severe manic episodes
  • Inability to care for basic needs
  • Extreme confusion or disorientation
  • Losing touch with reality

Risk of Harm

  • Acting on self-harm urges
  • Thoughts of harming others
  • Violent behavior or aggression
  • Substance abuse putting you in danger
  • Engaging in high-risk behaviors

Severe Emotional Distress

  • Overwhelming panic attacks
  • Severe depression preventing daily function
  • Trauma flashbacks that feel real
  • Extreme anxiety that won't subside
  • Feeling completely out of control

Reach Out Immediately

Contact someone you trust right away. Don't try to handle the crisis alone. Even if you feel like a burden, people care about you and want to help.

Grounding Techniques

Use the 5-4-3-2-1 method: Identify 5 things you see, 4 things you can touch, 3 things you hear, 2 things you smell, and 1 thing you taste to stay present.

Create Safety

Remove access to any means of self-harm. Go to a safe location. Have emergency contact numbers readily available. Stay with someone if possible.

What to Expect When You Reach Out

Trained Professional Support

You'll speak with a trained mental health professional who understands crisis situations and knows exactly how to provide immediate support and guidance.

Complete Confidentiality

All conversations are completely confidential. You can speak openly about your feelings, thoughts, and concerns without fear of judgment or disclosure.

Non-Judgmental Listening

The responder will listen to understand your situation fully, not to criticize or minimize your feelings. Your experiences are valid and important.

Local Resource Guidance

You'll receive information about local mental health resources, hospitals, crisis centers, and ongoing support services available in your specific area.

Follow-Up Support Options

Many helplines can connect you with follow-up support, schedule check-in calls, or help you establish ongoing care with local mental health providers.

REMEMBER: HELP IS AVAILABLE RIGHT NOW

Your life matters. Your feelings are valid. Reaching out for help is a sign of strength, not weakness. You don't have to face this alone.

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